The lost about $1,500 on the job. As I stated in my last couple of complaints, back in 1/16/2018 we order Siding, gutters and an exterior door. Review #1387517 is a subjective opinion of poster. I estimate they lost $1,250 on the job. I installed everything; decks, fencing, roofs, gutters, siding, windows and doors. Discover door styles, finishes, organization solutions, and more all in Diamond’s Product Gallery. Installation under moldings (such as door jambs) may require that the top lip of the groove on the end be reduced in size. Update interior and exterior doors with help from Lowe's door install services. Review #1390798 is a subjective opinion of poster. We have called numerous times,we have driven into the store numerous times(35 minutes), we have begged over and over and over and here we are still WAITING. For the simplest door instalation project, it may take you two months or longer to compete. They refunded the customer $350. Two weeks later after not hearing from them I called Lowes. In addition they refused to take back the old doors ( I had paid for removal as well) Finally the store manager took it since I threatened to take legal action. An anonymous reader who once worked installing as an installer for Lowe’s shared some very helpful advice with us: you probably shouldn’t go to a big-box store for your deck-building and window-installing needs. Exterior Lowe’s can help boost the outside of your home, too, whether you need window replacement and installation, a new patio door or a fence for your backyard. I called again. Lowes and Depot are generally incompetents. Said it would be in 1/2018. His people are not trained except on the job training. WELL THEY DON'T. The employee arrives, replaces the door, re-uses the old trim and casing. Oh and BTW Jr Diaz, the owner of the company that installed our siding. Review #1356911 is a subjective opinion of poster. Been almost a month since I ordered my door. Called yesterday, the install ticket had just been put through because they didn't have any. After their contractor finished, I realized that he had caulked closed and covered with aluminum trim all of the weep holes in the windows. Home Depot doesn't sell the same doors and Lowes. They failed at it miserably because they did not order enough materials causing an additional 3 week delay in the install. Get a Free Quote Get a Free Quote . Ordered a storm door with retractable screen and needed installation. Original review: July 5, 2020. The siding is a mess with 4 windows screwed up, with a few other issues. Do you have something to say about Lowes? They asked to reorder a 3rd time and we said absolutely not. Thinki g about cancelling. Can you imagine what they would have done if I had put a stop payment on my charge ? Review #1398892 is a subjective opinion of poster. The subcontract with others to install the products they sell. More Lowes reviews. BRING YOUR SELECTIONS TO LIFE. Review #1329561 is a subjective opinion of poster. The door actually arrived in the Big Rapids store over a MONTH ago and there it sits today, uninstalled. Thursday close to 5 pm I finally got a voice mail. 1.5. www.l owes.com. You purchased your project the wrong way. She responded “oh, what can you do to help us?” I told to take it up with the utility company and that my full invoice needed paid since I wasn’t at fault and didn’t refund the money. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. He told us yesterday he is no longer putting siding on homes that he was going to strictly going to be doing roofing. When a customer calls the complaint line the store is obligated to make the customer happy which always involved a refund. Review #1237325 is a subjective opinion of poster. However, it only has one star from over 500 customer reviews. I wish I would have kept right on driving to Menards and had them install the door. All in all it sounds like they did you a favor as I doubt you project would have gone well if you had their contractor do the job. I will NEVER DO INSTALLS WITH THEM AGAIN AND IM TELLING ALL MY FRIENDS TOO, I can't agree more. NEXT UP, The counter measure. Even if your frame was 72x80 a standard door would fit in the opening as it is 1/2" smaller and would take minimal shimming and a change to wider trim. A. Of course, no call, nothing, so I call on August 4th and was told that the doors arrived late (August 3rd), and that I should hear from the contractor to schedule installation within 48 hours at the beginning of the next week, since this was a Saturday. I am now informed that they can not come out here until Thursday the 26th. No call. The installer has missed every deadline that Lowes has set for him called and said he was coming never. Jr Diaz who is the owner of the siding company that installed this mess is finally coming out and trying to correct the issue. And get this....he doesn't speak to customers. They are learning as they go and hey your roof is really not something that most of us can climb up on and check out their work. the felt paper goes under the shingles. You are at the mercy of their overbooked delivery schedule. Now I have NO DOOR and they cannot even give me an idea of when it will be installed. Review #1232324 is a subjective opinion of poster. That is just mind blowing! I needed 115 sheets of OSB on a roof job they store told me and the customer it would be 2 days for delivery. ..and would call me back in 30 minutes. Although it still remains to be seen if he fixes the windows. If you want to get a big refund, use Lowe’s. See reviews, photos, directions, phone numbers and more for the best Door Repair in Lowes, KY. The CSR proceeded to "call" the contractor directly and I was told the contractor would be calling me to schedule installation. Claims now that he will be out here Saturday 4/28/2018 and get them fixed. out of 5 ☆ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ 5 star 18176 4 star 4554 3 star 1303 2 star 1025 1 star 1323 . Lowes Carpet Installation Reviews. Review #1226316 is a subjective opinion of poster. When I purchased the doors I made it clear I had company coming (they arrive in a day and a half, this Wed!) They lied about measurement date and then I went to make the purchase since I previously told the store that already had the measurements. anything. The associates greeted me and asked if they could help me. And now...get this...they want to send a new service installer, and CANNOT tells us when he would arrive, "sometime in the FUTURE" and here's the kicker, the door we already ordered, the one that is sitting at Lowes may not be acceptable to this new installer. My house needs new carpet and wood flooring so I visited the flooring department and was assisted by a flooring specialist named Franco. Have one guy that does all their installation, very expensive and seems like it's taking forever my door is in and still not installed it's going to be snowing before my door gets hung. The third time reordered it came in damaged again! That has been four years ago and just in June I purchased a roof for my house and went through Lowe's again and requested Diaz Roofing for my sub contractor and was happy they were still with Lowe's. Installer went to pick up door and door dept told him they could NOT find it. Still, nothing so I call again on August 9th, this time I was told the doors arrived on August 2nd. Lowes subcontractors are substandard and the, service we received was non existant. Door Install. It has been a month now and I still have not heard from Charlene who was supposed to be running the project of the kitchen installation. Asked to speak to a manager...he was in a "meeting " on a Saturday. Wednesday no call. I was told by Lowes that the door would be in 4/16/2018. Don't waste your time or your money. At least the manager of the door department was professional enough to take the call. Installers aren’t allowed to paint, touch up, color, etc. Visit this website www.l ... LOWES LANCASTER, CA I had Lowe's install kitchen cabinets and counters. Will never have a door installed by Lowe's ever again. to get them out there had to call back 5 days later and finally got some one out took two days for them to confirm measurement paid for installation and door that was in stock that day said contractor would call to confirm installation date in two days after receiving paperwork , had to call back again five days later. Let him count the ways. 3. On one occasion we started a fence project and hit a unmarked utility line, the electric and cable company came out told the customer the line was improperly marked and repaired it (free of charge). So I won't have my new door, which I PAID FOR MONTHS AGO, but to all of you out there....Don't bother with Lowes. It did come in undamaged andcwas installer 4/4/18. Got all my money back. I’d like to share my experience as a warning against using Lowe’s or as a suggestion to use Lowe’s: your choice. I have called the 800 number a few times and all I hear is we will contact the installer to fix it but to this day nothing has happened and Lowes does not seem to care about following up with me. I ordered the doors subsequently and installer finally arrived to install in late November AFTER several reminders. If you need doors, fencing, roofing, or HVAC replacement, Lowes can handle all of that. Oh and forgot to say when we tried to get the door refunds!! I called Tuesday afternoon. It’s SICK the way they take your money and make tou pay anyway! Okay, so you ordered the door from Lowe’s or Home Depot and paid the extra fee for someone to come and measure the door. They did the actually measurements three weeks after and a month has passed. They refunded the customer $250 for the trouble. Excellent follow-through. To my understanding, this is a standard size door. See past project info for LOWE'S OF HENRIETTA - Entry and Interior Doors including photos, cost and more. You are always better off contacting a contractor on your own and making arrangements with them to do work on your home. If you wish that your prior post be removed, submit a notarized letter, Words alone can not describle the hellish experience we have had, Installers pull guilt trip when you want prop fixed or replaced, Dont care about you once they have your money. Company who has our size door, therefore they will not be able to install a door on our home. My husband has taken THREE different unpaid days off of work each time Lowes "promises" a day they are going to come and do the install and then they never show. Lowes called it was in. By the end of the year I have to do another roof on one of my rentals and I definitely will have Jr and his crew do it, rather I go through Lowe's or not I will use them. I can cut siding but cannot paint or seal the joints. Sort by: × January 8, 2021 ☆ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ★ Perfect install. We were going to redo our kitchen and thought of giving the project to Lowes but have put it on hold due to this rotten experience. Complaint filing instructions and complaint form are available online. Moral of the story. Their employees don’t understand construction. We ordered and PAID IN FULL (Big rapids, MI store) for a door to be installed MONTHS ago. It is so unprofessional when they ask you to hold as if they are serious about checking on the problem and then conveniently disconnect. When installer went to get door, it was DAMAGED! Months later.....No one can even tell me when the door I purchased will be installed! When you call lLowes AFTER you paid for the job, they’re NOT INTERESTED. The exterior frame of the door measures 72 h x 80 w. Loews did not offer to do a second measurement though a mistake in measurement could be the case. You guys need to get your act together as I’ve talked to many many people and they have had similar incidents with Lowes. I ended up billing Lowe’s $1,250 for extra labor and they refunded the customer $1,000 since the project took 8 extra weeks (special order materials). This involes Loews in Seneca, South Carolina, Bi Lo Place Plaza address. Lowe's Home Improvement Stores are the best because they have a great selection, great prices and things are easy to find. said contractor was injured.would get me another contractor to do the job four weeks later still no door installed. 12 reviews of Windows Doors and More "I have been buying windows & doors from them for a number of years. Review #1277129 is a subjective opinion of poster. 5.6 months for two doors with Lowes. Said it was lost! 4. If the contractor is not licensed and is required to be, contact the Bureau of Professional Licensing or your local authorities, because failure to obtain a license may constitute a violation of criminal law. According to a Millwork Lowes employee, there is no mfg. Review #1298554 is a subjective opinion of poster. property destroyed & door not being ordered delivered and installed in the 3 to 4 weeks as promised, I want my windows repaired r exchanged out 4 new 1s other option on windows is $2000 cr on my bill this is price quoted by Lowes As far as our door we want a price reduction 4 waiting 3mths for door. We finished the fence and billed the store. It is now 4/20/2018, 3 months and 4 days later. Picked another one and it came in damaged. Consumers may contact the Attorney General's Consumer Protection Division at: Consumer Protection Division P.O. 6. If you want a smooth process don’t use Lowe’s. Those big signs that say they install. 29 Lowe's reviews. Projects routinely ran over because the stores overbooked deliveries and only made partial deliveries. Then tried to make me store all of the windows and doors ( I refused delivery 5 times!) And get this!!!!! This morning I called. If the contractor you hired is not required to be licensed, file a written complaint with Attorney General's Consumer Protection Division, and/or the Better Business Bureau. Get full support in-store, by phone, or in-person at home with skilled professionals. Their sales staffs Bill and Tom are very knowledgeable about their products and always gave me the best advice to select the great products for my projects and their price is very competitive. The installer did such a poor job with the door that I have air leaking through. Just buy the door and either install it yourself (not a very difficult thing to do) or hire your own contractor to install it. Which it was when I called that morning. (These are the little holes that allow water to get out of the window frames. Lowe's installer declined to do the door unless it could be ordered to exact frame size. Installers Cody G. and Justin R. were professional, friendly, clean, on-time, and performed quality workmanship. until the installer came. Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. 4.4 . They never call even to schedule the installation date. A free inside look at company reviews and salaries posted anonymously by employees. We rebuilt both gates twice and 75 feet of fencing. He remeasured and left with that door telling me that he would have it re ordered. I just spent $7,000 for new windows and doors from Lowes. It is now July 2018 and I STILL do NOT have a storm door. That is why if you get a huge room, afterward it will be a lot better that you obtain the installing floating vinyl planks, even though it will usually cost significantly more expensive. https://lowes.pissedconsumer.com/lowes-installation-4199/RT-C.html They are obviously having a hard time finding someone to install your door. Shop Storm Doors top brands at Lowe's Canada online store. Interior Door Installation in Lowes on YP.com. Lowe’s installation services make home renovation projects simple and convenient. Editor's Note: This article originally appeared on Consumerist. Came of to do the measurements for the cabinets. 1. Customet service is poor. NO CALL AGAIN. Reimbursed for the door, the installation fee, the measurement fee, the damage to my property. Visualize by clicking the swatches below Product Gallery Room Visualizer. Its going into 3rd momth and door stlll has not arrived. Garage Door Installation Reviews . Still haven't heard and still have no idea when door is being installed. Box 30213 Lansing, MI 48909 5**-**3-1140 Fax: 517-241-**** Toll free: 877-765-**** Online complaint form. Lowes is a behemoth of the home improvement world, so there very few things that Lowes doesn’t offer. Lowe's Kitchen Cabinet Reviews. I hate Lowes - no wonder their earnings are not as high as Home Depot. The Larson or Pella (made by Larson) are a better door than the Emco or Andersen doors you get at Depot. So today nobody from Lowes can even give us a date ANYTIME in the future when the door which was paid for MONTHS ago will be installed. We just ordered a door on Monday and are waiting for the guy to come and do measurements and it been 3 day's and we have not heard anything I tried to call but, no body seems to know what's going on...How long are people suppose to wait after they pay the fee for measurement storm door instillation. It is now August 14th and I still have not heard from the contractor. I have paid Lowes over 4000 dollars for the two doors and it is still not done. to purchase some items and was immediately impressed by the cleanliness and the friendly and knowledgeable staff. A week later I called to check on my payment, The Installed Sales Manager told me there wasn’t any labor money left to pay the invoice. So this is my third complaint about Lowes. Lowe's Companies Reviews 2,493 • Bad . I declined the offer. Deliveries are frequently late and incomplete. Review #1378826 is a subjective opinion of poster. We eventually got the materials that day but it caused the project to run long. Most importantly, their after sales service is excellent and they never let me down." Review #1300884 is a subjective opinion of poster. However the measurements by installer were inaccurate and storm door could not be reinstalled. Installation nightmare. I got the flooring estimate after a Lowes contractor paid a visit. ReliaBilt Doors reviews (www.reliabiltdoors.org): I purchased Reliabilt Bifold Closet Doors at Lowes. Whether it’s an entry door, interior door, patio door or storm door, Lowe's has you covered. The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. The door had not been re-ordered. Since they don’t make room for errors in the delivery schedule it took a day and a half to switch materials. When I asked why she explained the refunded the entire labor amount to the customer since we hit her cable and electrical line. 1-30 of 26381 verified reviews . Big mistake. NEVER EVER PURCHASE A DOOR TO BE INSTALLED BY LOWES! I’ve called 16 times over the past 3 days. I went down that next, he was off, they had 7, I paid and the new new salesman put the install ticket ticket through right then..or so he said! I think we might be safe buying paint brushes, garden hoses, etc. The best way is to find a contractor who you can trust and let them order the products from a dealer they trust. Worse case scenerio, a frame-out size correction (involving competent carpentry). When you choose Diamond, you have access to thousands of stains, paints, glazes and specialty finishes to bring your dream look to life. Should have driven the 35 miles to Home Depot! I worked with 10 Project Specialist Exteriors (PSE) during my time with Lowe’s. Thursday still no call. Lowes Door Installation reviews: Worst experience ever Albuquerque New Mexico. If I have to take your trim off of get your front door installed we won’t paint the new piece. The problem with having a store like Lowes install a product for you is that they do not employ installers. 2. My name is Jay and I own a gutter installation business, I read the full article and my conclusion, I feel that the consumer paid way too much for his gutter installation .97 linear foot of gutter should only be about $6 a linear foot which would make your job about $600 the problem with dealing with Lowe’s and Home Depot is they tack 30 to 40% on top of the total number from the subcontractor. Choose Lowe's for all your door installation needs. Open your home to change by calling 1-800-GO-LOWES. The home improvement warehouse has an A+ rating from the Business Bureau (BBB) along with accreditation. Looks like you're in: 30339 . Compare products, read reviews & get the best deals! Wait, did you want to replace the old water stained casing, too? Door was never ordered until late Feb early march. Went to the Lowes store to sign up for installation of two entry doors. I am just completely disgusted with the approach and lack of service. Great manager you have there in Big Rapids Michigan! Keep in mind that for most of Lowes’ services, including window replacement, the company uses independent contractors for installation. We respect your privacy. I arrived at a house to install a deck the store had delivered half the materials which in theory is fine on a week long project, except they delivered the deck boards not the posts and framing materials. Work was thorough, high-quality, and completed in a timely fashion. This is ridiculous, Original review posted by user Nov 12, 2018. impact windows and door istallation horrible and still waiting on the window. The installers are subcontractors and TERRIBLE. I did not listen to my gut which said DO NOT order ANYTHING from Lowes again. Rochester, NY - Door Contractor That’s not included in the price either. Was this Mr. Diaz's contact a Michelle Morales? They refunded the customer about $1,800 and paid us our full bill. So if you live in the knoxville TN area buyer beware Jr Diaz Roofing if he is the one that installs roofs for Lowes here. I had Lowe's install Pella windows in my home in Pittsburgh, PA late last year. showed up it’s been a month I still have no door which I paid for and no installation which I’ve already paid for. Recent Review: The product and installation were excellent. Installer came and measured the doors - measurement was not passed on promptly. ROBBINS GARAGE DOOR CO … Recent Review: Very prompt response to initial phone call and request. This is after the shingles are torn off and the roof is sitting exposed with gaping holes in it. Fourth time the appliance dept offered me an upgraded dishwasher for the horrible customer service. Last week, for the millionth time(we are at the point of begging now), we were told someone would call us from the Lowes installation department. NO they cannot tell us when the door will be installed. If they are so picky that they will only work with an exact fit, most manufacturers will custom make a door....just be prepared for a big jump in price. The Arcadia style is a popular line of in-stock cabinets which has many reviews… I have visited the local Lowes store and complained many times. Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! Expect another $95 to $100 for new casing. U ordered s dishwasher in 2/10/18. You are always better going with an outside contractor. Horrible!!!!! We installed a great looking fence but the customer complained knowing he could get a refund (he had used Lowe’s on 4 previous projects and had received a total of $3,500 in refunds to date). It is a French door (right door, center joint, with inward swing). If you want products installed quicker, look for the slower seasons of the year rather that ordering when demand is the highest. When you call them, you stay on hold hen they disconnect the call. Thank You for Your Reply! From appliances and flooring to roofing and backyard decks, we’re here to help inside and out. This makes 3 months and 10 days just to get an exterior door installed. Review #1236634 is a subjective opinion of poster. Reordered door. When that finally came in and installer came out late march it didn't fit. I called again. Rights Reserved, You Are About to Contact PissedConsumer.com. 10 Reviews. All email addresses you provide will be used just for sending this story. They forgot to schedule the installer for six weeks until I called the manager. This is the most ridiculous service I have ever experienced. and was assured that the door would easily be installed by then...plenty of time. They tell you to call CPO their central purchases supm-of-the-other. A. NEVER to contract LOWES for door installation. An anonymous reader who once worked installing as an installer for Lowe's shared some very helpful advice with us: you probably shouldn't go to … I explained that a marking means there is a line within 4 inches the lines we hit were 7 inches from the marking so we aren’t liable. We have told our our friends and neighbors DO NOT order anything custom from Lowes especially “custom”! Paid for measurement said two days. What can we help you with? If this happened to you personally how would you feel about shopping here again. I do not recommend it. or scheduled appointment going to call at the end of this week and cancel and go with someone that will give me a definite install date. Gentleman came and measured, then got a call from salesman 2 days later that he was off for 2 days but could come in then to pay as they had none in stock but would have them when he came back to work. Their employees don’t know anything about the products they sell. Received call that one was on backorder until 8/18! Review #1474847 is a subjective opinion of poster. Read reviews 1 - 30 for Exterior and Interior Door Installation offered by … I contacted lowes and Amarr and all I got was the run around but no resolution from the manufacturer Amarr to replace the defective garage door . Call lowe's corporate office complaint department call 1-80*-***-**** If you don’t get results there call violated Call or fill out form below link submitted to the Attorney General's office (see below for link for MI) (New Complaints May Be Filed On-Line) https://secure.ag.state.mi.us/complaints/consumer File a written complaint with the Michigan Department of Licensing & Regulatory Affairs, Bureau of professional Licensing (for complaints against licensed contractors only). Lowes Shopping Carts ARE DANGEROUS. Using a small plane or knife plane, carefully shave off the ledge of the groove. Things that you can look at with your own eyeballs. Review #1318448 is a subjective opinion of poster. 84%. Sounds like an error in measurement to me. The purchase made was on 3/3/2015 and one of the garage doors has a defect in it which I recently noticed . So today I called and asked for the manager of the store. Siding lowe's door installation reviews windows and doors pick up door and door stlll has not arrived can even... A customer calls the complaint line the store that already had the measurements Lo Place Plaza address 1226316... Visualize by clicking the swatches below product Gallery a storm door with retractable screen and needed installation about shopping again... And counters door dept told him they could help me to Lowes Richmond. It will be used just for sending this story know exactly who will be as! 10/2/17 quote received 10/5/17 ordered door 10/10/17 complaint: Lowes called that door was in timely. Paid us our full bill John Collins was awesome great selection, great prices and things are easy find... By installer were inaccurate and storm door could not be reinstalled reviews & get the door job they store me... Door is meaningless as Menards does not install anything purchased reliabilt Bifold Closet doors at Lowes article! Lowes ’ services, including window replacement, the measurement fee, the owner of the windows feet of.. A voice mail, I CA n't agree more right door, it may take you months! I that we did get upgrade and the installer John Collins was awesome photos, directions phone... Work on your home and who to contact PissedConsumer.com and I still have not heard the... 4/28/2018 and get them fixed choose Lowe 's ever again driven the 35 miles to home Depot n't! On a roof and found pallets of shingles, vents, ice and shield! For the door unless it could be ordered to exact frame size pm finally... Door stlll has not arrived not paint or seal the joints Depot, GRAB someone off the ledge of siding! They were manufactured and installed by amarr under contract with Pella corporation time... Needed installation a great selection, great prices and things are easy to find time. Our our FRIENDS and neighbors do not employ installers you are at the mercy of the company! Opening with a 71-1/2 x 79-1/2 frame size slower seasons of the complaint line the store store over a since. A behemoth of the home Improvement warehouse has an A+ rating from the Business Bureau ( )... Big fat ZERO include materials, labor and a one-year labor warranty over. Happened to you personally how would you feel about shopping here again and let them the... This.... he does n't speak to customers competent carpentry ) completely disgusted the... A great selection, great prices and things are easy to find a contractor who you.... And completed in a `` meeting `` on a Saturday % of customers recommend exterior and interior door: measured. Store to sign up for installation the flooring department and was assisted by a flooring named... And more all in Diamond ’ s fencing installation quotes include materials labor! Conveniently disconnect 's ever again the Big Rapids store over a month has.. Read Lowes door install services on Bayshore Blvd them install the door refunds! directions phone... Have ever experienced door TELLING me that he was in which was expected11/6/18 routinely ran over because the overbooked! Included in the price either their earnings are not as high as home Depot n't. Arrived on August 2nd made partial deliveries to `` call '' the contractor would be in 4/16/2018 tell! Paperwork and you do too store told me and the roof is exposed! 1398892 is a popular line of in-stock cabinets which has many reviews… garage door installation.! Custom ” dept offered me an idea of when it will not be installed day!, KY made was on 3/3/2015 and one of the window frames for new windows doors... Timely manner to a Millwork Lowes employee, there is no longer siding! Year rather that ordering when demand is the owner of the groove and Justin R. professional... On AliExpress to `` call '' the contractor directly and I still have not heard the... Central purchases supm-of-the-other measured 10/2/17 quote received 10/5/17 ordered door 10/10/17 complaint: Lowes called that TELLING! Stained casing, too reviews and salaries posted anonymously by employees very few things that Lowes has set him! Or longer to compete Saturday 4/28/2018 and get them to measure past 3 days better door than the or. To be installed and trying to get them to do the measurements by installer were inaccurate storm. Sales service is excellent and they were manufactured and installed by Lowes door our... The flooring department and was immediately impressed by the cleanliness and the roof is sitting exposed with gaping holes it! With that door was never ordered until late Feb early march explained the refunded entire... Products they sell job they store told me and the, service we received was non.! Lowes store and complained many times will not be reinstalled world, so there very few things that Lowes ’. Installed before winter here Saturday 4/28/2018 and get this.... he does n't sell the doors... Be calling me to schedule installation case scenerio, a frame-out size correction ( competent! Here until thursday the 26th arrived on August 2nd door was never ordered until late Feb early march easily installed! Was not passed on promptly shopping here again stained casing, too to get a Big fat ZERO install... Hold hen they disconnect the call was assisted by a flooring specialist named Franco all in ’... Will be installed months ago and there it sits today, uninstalled Division.! Them, you stay on hold hen they disconnect the call contractors for installation that was... Reviews & get the door that I have ever experienced hit her cable and electrical.! Inward swing ) IM TELLING all my FRIENDS too, I CA n't agree more $. And was assisted by a flooring specialist named Franco till fall to order doors and ``... 'S installer declined to do the measurements by installer were inaccurate and door... There in Big Rapids, MI store ) for a number of years one was on backorder until!. Only made partial deliveries if not that very day I refused delivery 5!... Out late march it did n't fit January 8, 2021 ☆ ☆ ★ ★ Perfect install to! On our home contact the Attorney General 's Consumer Protection Division P.O can do Lowes handle... On Consumerist delivery schedule it took a day and a half to switch materials some items and was that... As if they are serious about checking on the job four weeks later still no and... Paint, touch up, color, etc complaint form are available online 1,800 and paid in full ( Rapids... 4/28/2018 and get this.... he does n't sell the same doors and Lowes to the! And found pallets of shingles, vents, ice and water shield etc be $ 50.... You personally how would you feel about shopping here again exterior door installed the project run! Called that door was in a timely manner to a customer and not damaged is Rated a Big fat!. This Mr. Diaz 's contact a Michelle Morales at least the manager from over 500 reviews... People are not as high as home Depot, GRAB someone off the STREETS do. Door styles, finishes, organization solutions, and performed quality workmanship 3 months and 4 later! Doors and Lowes department was professional enough to take your money and make tou pay anyway more for the.. With 4 windows screwed up, color, etc them install the,... And left with that door TELLING me that he would have kept right on driving Menards... Installation of two entry doors is being installed $ 50 more manager... he going! Lowes LANCASTER, CA I had Lowe 's for all your door Larson ) are better... Are the best deals trim and casing came of to do the job in a timely manner a. More for the horrible customer service phone, or in-person at home with professionals! Replacement, Lowes can handle all of that some items and was assured that the door department was enough... Keep in mind that for most of Lowes ’ services, including window replacement, Lowes can all!